FAQ’s Drive Dynamics – Most Frequently Asked Questions can be found here >>>>>

  • Pupil FAQ's
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  • 1. Do I need a provisional?
     

    Yes you do need a UK provisional driving licence and you must bring it to your first lesson.

    Was this answer helpful ? Yes(34) / No(14)
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  • 2. How does my offer work?
     

    All the introductory offers are split with 3-4 hours saved prior to the practical test. Please see the website for terms and conditions or follow this link.

    Was this answer helpful ? Yes(12) / No(41)
    Viewed 2995 Times
  • 3. How do I get in contact with my instructor?
     

    Once the lessons are paid for the instructor will be in contact within 7 days waiting time.

    Was this answer helpful ? Yes(14) / No(111)
    Viewed 2766 Times
  • 4. My instructor hasn’t contacted me, what should I do?
     

    Please complete the urgent contact request form by clicking this link or alternatively contact us on this number 0333 301 0222

    Was this answer helpful ? Yes(14) / No(73)
    Viewed 2941 Times
  • 5. How do I activate my voucher?
     

    Please follow this link to redeem your voucher - click here now

    Was this answer helpful ? Yes(7) / No(17)
    Viewed 1267 Times
  • 6. Who do I call if I have a problem?
     

    Please call us on 03333013333 and press option 4

    Was this answer helpful ? Yes(8) / No(93)
    Viewed 1701 Times
  • 7. What if there is a long wait time I need to have my issue resolved urgently?
     

    Please complete this form for an urgent callback please don't try to call us because if you complete this form you will be given priority, rest assured we will contact - please click here & fill in form

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    Viewed 1576 Times
  • 8. What is the refund policy?
     

    Please see our terms and conditions page - click here now

    Was this answer helpful ? Yes(20) / No(101)
    Viewed 3487 Times
  • 9. How long does a refund take?
     

    Once a refund is authorised it does take 14 days to be processed

    Was this answer helpful ? Yes(11) / No(87)
    Viewed 1680 Times
  • 10. I do not wish to continue with my lessons, what should I do?
     

    You must speak with your first instructor before calling. As per our terms and conditions if you are having lessons, your instructor will have been paid after your first lesson. Otherwise please email us on customer.service@drive-dynamics.co.uk or call us on 03333013333 and press option 4.

    Was this answer helpful ? Yes(8) / No(22)
    Viewed 1692 Times
  • 11. How long before I can start my lessons?
     

    The instructor will be in touch within 3-5 working days to arrange your 1st lesson

    Was this answer helpful ? Yes(19) / No(44)
    Viewed 2357 Times
  • 12. What is the instructors hourly rate?
     

    The hourly rate is £25-£28 per hour depending on manual or automatic lessons

    Was this answer helpful ? Yes(21) / No(19)
    Viewed 2837 Times
  • 13. How do I book my theory/practical?
     

    To book your theory/practical - click here now

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    Viewed 1672 Times
  • 14. Why does my refund take 14 days?
     

    All payments can take up to 14 days to clear processing inbound to us. In a refund scenario the same applies in addition there are extra secure checks we have to make to prior to the refund being approved and processed. This process can take up to 14 days.

    Was this answer helpful ? Yes(11) / No(70)
    Viewed 1304 Times
  • 15. My instructor has left/discontinued, what should I do?
     

    Please call us on 03333013333 and press option 4

    Was this answer helpful ? Yes(4) / No(33)
    Viewed 1556 Times
  • 16. When do I start my service with Drive Dynamics?
     

    Service is considered started either by;

    • Contact with instructor to book first lesson
    • Booking of Theory or Practical Test prior to lessons starting

    For further clarification please call 03333 01 3333.

    Was this answer helpful ? Yes(3) / No(13)
    Viewed 1174 Times
David SatterleyFAQ’s Drive Dynamics – Most Frequently Asked Questions can be found here >>>>>